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With the advent of new conventional survey and GPS Technology, equipment, and software the field users have had to learn how to operate many new tools that they have not been exposed to in the past. In addition to stay competitive surveyors, engineering, and contractors have had, to stay familiar with new equipment.
To alleviate the down time incurred when learning new equipment Monsen Engineering has created a Technical Support Department to help solve the problems and answer the questions that come to the any new user that is learning new applications. Ryan Atkinson is the primary Technical Support contact.
This Technical support is available to your equipment operators for a nominal annual fee of $495.00 a year. This support entitles the user to support on a given Trimble and GPS surveying system. Which would include the Base Station and Rover receivers, Base and Rover Radios, Data Collectors, Software packages, antennas, cables, and other assorted hardware. The conventional survey equiptment that you will use also be covered.
Support will be available over the phone between the hours of 7:30am to 5:30pm, Mountain Standard Time. During these hours it is our goal make ourselves available for an immediate responce. If service is not immediate our customers can expect follow-up within 1-2 hours.
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